Refund policy
Effective Date: March 1, 2026
At Moonbrew, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.
๐ก๏ธ 60-Day Satisfaction Guarantee
We offer a 60-day satisfaction guarantee on all purchases made directly through moonbrew.com. You may request a return within 60 days of receiving your order.
Please note: To begin the return process, you must contact our customer support team before sending any items back. Items returned without prior authorization will not be accepted.
๐ Eligibility Requirements
To qualify for a refund, your return must meet the following criteria:
| Product Status | Return Condition |
| Opened Products | Eligible for a refund if at least 50% of the product remains for evaluation. |
| Unopened Products | Must be returned in their original, sealed packaging. |
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Time Limit: Return requests must be submitted within 60 days of delivery.
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Proof of Purchase: Order number or receipt from trymoongummies.comย is required.
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Moonbrew reserves the right to deny refund requests that do not meet these criteria.
๐ How to Request a Return
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Contact Us: Email our support team at support@trymoongummies.comย with your Order Number and reason for the return.
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Receive Instructions: Our team will review your request and provide a Return Authorization along with the designated return shipping address.
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Ship Your Package: Follow the instructions provided to ship your return back to us.
๐ Return Shipping Costs
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Standard Returns: Customers are responsible for paying their own return shipping costs.
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Damaged / Incorrect / Defective Items: Moonbrew will cover return costs by providing a prepaid return label or sending a replacement free of charge.
โ ๏ธ Damaged, Defective, or Incorrect Orders
Please inspect your order immediately upon receipt. If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with:
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Your order number
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A brief description of the issue
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Clear photos of the damaged/incorrect product and packaging
We will resolve the issue promptly with a replacement or full refund.
๐ Exchanges
We currently do not offer direct product exchanges. If you prefer a different item, simply follow the standard return process for an eligible refund and place a new order on our website.
๐ณ Refund Processing
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved Refunds: Will be credited back to your original payment method within 3โ5 business days post-inspection.
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Posting Time: Depending on your financial institution, it may take an additional 5โ10 business days for the funds to reflect in your account.
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Shipping Fees: Original shipping charges are non-refundable unless the return is due to our error.
โ Order Cancellations
Orders can only be canceled or modified before they have entered our fulfillment/shipping process.
If you need to cancel an order, please contact us immediately at support@trymoongummies.com. Once shipped, orders cannot be canceled and must follow our standard return process.
๐ซ Non-Refundable Situations
Refunds will not be granted for:
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Requests made after the 60-day window.
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Products purchased through unauthorized third-party retailers or unauthorized platforms.
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Items returned without prior support team authorization.
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Opened products with less than 50% of content remaining.
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Issues resulting from customer misuse, improper storage, or intentional damage.
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Suspected policy abuse or excessive return activity.
๐ง Contact Us
If you have any questions regarding our Return & Refund Policy, please reach out to us:
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๐ฉ Email: support@trymoongummies.com
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๐ Response Time: Within 24โ48 business hours
Moonbrew reserves the right to modify or update this Refund Policy at any time. All changes take effect immediately upon publication.